Return, Cancellation & Refund Policy

Last Updated: October 2026

At Video Boosters Club, we aim to provide reliable YouTube video promotion services to help creators, businesses, and brands increase the visibility of their videos. This Return, Cancellation & Refund Policy explains how customers can cancel an order, request a refund, and understand the conditions that apply to our services.

By placing an order with Video Boosters Club, you agree to the terms outlined in this policy.

1. Order Cancellation

How to Cancel an Order

Customers who wish to cancel a YouTube video promotion order must contact our support team through the contact details provided on the Video Boosters Club website.

To help us process the request, customers should provide their order number, registered email address, and the URL of the YouTube video associated with the order.

Cancellation Before Promotion Starts

If a cancellation request is received before the promotion process begins, the order may be eligible for a full refund, subject to verification and the applicable refund conditions.

Cancellation After Promotion Starts

Once a promotion has started, the order may not be eligible for a full refund. However, customers may qualify for a partial refund for the unused portion of the service, depending on the campaign status, advertising expenditure, and work already completed.

Some orders may not be cancellable once the promotional process has progressed beyond the point at which the service can reasonably be stopped.

Cancellation Confirmation

Our support team will review the cancellation request and notify the customer of the outcome through the email address associated with the order.

2. Service Termination

Stopping an Active Promotion

Customers may request that an active promotion be stopped by contacting our support team. We will review the request and take reasonable steps to stop any remaining promotional activity where technically possible.

Please note that third-party advertising platforms may take some time to stop delivering ads after a cancellation request has been processed.

Recurring Services

If recurring promotions or subscription-based services are offered, customers must cancel them before the next scheduled billing date to avoid additional charges.

Any applicable cancellation deadlines and renewal terms will be disclosed during checkout or in the relevant service description.

3. Return Policy

Video Boosters Club primarily provides digital services, including YouTube video promotion and related promotional services. Since these services are delivered digitally and do not involve the shipment of physical goods, a traditional product return process does not apply.

Once a digital service has been initiated or delivered, it cannot be physically returned. However, eligible customers may request cancellation or a refund in accordance with the conditions described in this policy.

If a physical product is offered in the future, its return eligibility and procedures will be specified separately.

4. Refund Eligibility

Customers may request a refund in the following circumstances:

4.1 Order Not Started

If the customer cancels an order before any promotional activity or service fulfillment begins, the customer may be eligible for a full refund.

4.2 Promotion Partially Completed

If a promotion has started but has not been fully completed, the customer may be eligible for a partial refund for the undelivered portion of the service, where applicable.

Any refund will take into account the work completed, advertising costs incurred, and the portion of the service already delivered.

4.3 Service Delivery Failure

A refund or other appropriate resolution may be considered if Video Boosters Club is unable to deliver the purchased service due to a technical issue or operational problem within our control.

Each case will be reviewed individually to determine the appropriate resolution.

4.4 Invalid or Ineligible Video

If a YouTube video or channel is ineligible for promotion because of platform restrictions or other applicable requirements, customers should contact our support team.

If the service cannot be delivered and no promotional activity or associated costs have been incurred, the order may qualify for a refund. If only part of the service can be delivered, a partial refund or another appropriate resolution may be considered.

Customers are responsible for ensuring that the submitted video and channel comply with YouTube’s applicable policies and eligibility requirements.

4.5 Duplicate Payments

If a customer is charged more than once for the same order due to a verified payment-processing error, the duplicate payment may be refunded after verification.

5. Non-Refundable Payments

The following amounts are generally not eligible for a refund:

1. Completed Services: Payments for promotional services that have already been fully delivered.

2. Advertising Costs Incurred: Amounts already spent on advertising through third-party advertising platforms, where applicable.

3. Work Already Performed: Costs associated with work or promotional activities already completed before cancellation.

4. Promotional Credits: Free bonus credits, discounts, or promotional balances that have no cash value.

5. Customer-Related Issues: Losses arising from incorrect video URLs, incorrect order information, or customer actions that prevent the service from being delivered, where applicable.

Refund eligibility will be assessed based on the specific circumstances of the order and applicable consumer protection laws.

6. Refund Request Procedure

To request a refund, customers should contact the Video Boosters Club support team using the contact information available on our website.

Please include the following information:

• Full name or name associated with the order

• Order number or transaction ID

• Registered email address

• YouTube video URL, where applicable

• Reason for requesting the refund

• Relevant payment confirmation or supporting information, if required

Our team may request additional information to verify the transaction and investigate the issue.

Submitting a refund request does not automatically guarantee approval.

7. Refund Processing Time

Once a refund has been approved, it will generally be issued to the original payment method used for the purchase, wherever possible.

The time required for the funds to appear in the customer’s account depends on the payment provider, bank, card issuer, or other payment service involved.

Video Boosters Club will initiate the approved refund within a reasonable processing period and provide confirmation when applicable. Customers may need to allow additional time for their payment provider to complete the transaction.

Any alternative refund method will be communicated to the customer where appropriate.

8. Third-Party Platform Disclaimer

Video Boosters Club’s promotional services may depend on third-party platforms, including YouTube and advertising services such as Google Ads.

We do not control the policies, review processes, technical systems, or decisions of these third-party platforms. As a result, we cannot guarantee specific view counts, engagement levels, subscriber growth, rankings, or other performance outcomes unless an explicit written guarantee forms part of the purchased service.

If a third-party platform changes its policies or restricts a campaign, our support team will review the circumstances and determine whether an alternative solution or refund is appropriate under this policy.

9. Misuse of the Refund Policy

Video Boosters Club reserves the right to investigate suspected payment fraud, duplicate refund claims, chargeback abuse, or other misuse of the refund process.

Where permitted by law, we may decline refund requests that are found to be fraudulent or unsupported by the facts. We may also suspend or terminate access to our services in cases involving fraud, abuse, or violations of our Terms of Service.

This section does not limit any consumer rights that cannot legally be excluded.

10. Our Right to Suspend or Cancel Services

Video Boosters Club reserves the right to suspend, reject, or cancel an order in circumstances including, but not limited to:

1. Suspected fraudulent activity or unauthorized payments.

2. Violation of YouTube policies or our Terms of Service.

3. Submission of content that is ineligible for promotion.

4. Technical failures or third-party platform restrictions that prevent service delivery.

5. Incorrect or incomplete order information that cannot be resolved.

6. Payment disputes, chargebacks, or overdue amounts associated with an account.

Where an order is canceled by Video Boosters Club, any refund due will be determined according to the amount of service delivered, costs incurred, the circumstances of cancellation, and applicable law.

11. Changes to This Policy

Video Boosters Club may update this Return, Cancellation & Refund Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Any updated version will be published on our website with a revised “Last Updated” date. The updated policy will apply as permitted by applicable law.

12. Contact Us

If you have questions about this policy, wish to cancel an order, or need assistance with a refund request, please contact the Video Boosters Club support team through the contact details provided on our official website.

Please include your order number and registered email address so that we can assist you efficiently.