Refund and Cancellation Policy

Refund & Cancellation Policy

Effective Date: 01.10.2026
Last Updated: 01.10.2026

This Refund & Cancellation Policy explains the circumstances under which customers may cancel an order or request a refund for services purchased from Video Boosters Club (“Video Boosters Club”, “VBC”, “we”, “us”, or “our”).

By purchasing our Services, you acknowledge and agree to this Refund & Cancellation Policy together with our Terms & Conditions and Privacy Policy.

Our Services involve the creation and management of advertising campaigns through advertising platforms such as Google Ads and YouTube. Because advertising expenditure may be incurred on a customer’s behalf once a campaign begins, refund eligibility depends on the status of the campaign and the portion of the Service that has already been performed.

1. General Refund Principle

We aim to provide clear and fair treatment of customer payments.

Refund eligibility is generally determined by:

  • Whether the campaign has started;

  • Whether advertising expenditure has already been incurred;

  • Whether campaign setup or management work has already been performed;

  • Whether the submitted content is eligible for advertising;

  • Whether the requested Service can still be delivered;

  • Whether the cancellation was requested before or after campaign commencement.

A refund does not automatically apply simply because a campaign does not achieve a particular number of views, clicks, subscribers, likes, or other engagement.

Advertising performance can vary depending on Google Ads auction conditions, audience targeting, content, competition, geography, budget, and user behavior.

2. Cancellation Before Campaign Start

If you wish to cancel your order, you should contact us as soon as possible after placing the order.

If the campaign has not started and no advertising expenditure has been incurred:

We will review the cancellation request and, where the Service has not yet been substantially performed, may provide a full refund of the eligible unused amount.

However, if campaign setup, review, configuration, or other work has already been performed, we may deduct a reasonable amount corresponding to Services already provided, where permitted by applicable law.

3. Cancellation After Campaign Start

Once a campaign has started and advertising expenditure has been incurred, cancellation of the campaign may not be possible.

This is because advertising expenditure may already have been committed or spent through the applicable advertising platform.

If you request cancellation after campaign commencement, we will review the campaign status and determine whether any unused and recoverable amount remains.

Where an unused amount can reasonably be identified and recovered, we may provide an applicable refund or credit after deducting amounts already spent or services already performed.

4. Video or Campaign Rejected by Google/YouTube

All advertising campaigns are subject to Google Ads and YouTube policies and approval processes.

If your submitted video or campaign is rejected because it does not meet applicable advertising requirements, we will review the circumstances.

Depending on the situation, we may offer one or more of the following:

  • An opportunity to submit an alternative eligible video;

  • Modification of campaign settings where appropriate;

  • A campaign credit;

  • A refund of an unused amount;

  • A partial refund where part of the Service has already been performed.

If advertising expenditure has already been incurred before a campaign is rejected, the amount already spent may not be refundable.

We cannot guarantee that Google Ads or YouTube will approve any particular video, channel, advertisement, or campaign.

5. Campaign Cannot Be Delivered

If Video Boosters Club is unable to deliver the purchased Service for reasons within our reasonable control and no advertising expenditure or substantial service work has been incurred, we will generally provide a full refund or another mutually agreed resolution.

If part of the Service has already been performed or advertising expenditure has already been incurred, the refund may be limited to the unused and refundable portion.

6. Advertising Platform Restrictions or Changes

Our Services depend partly on third-party platforms such as Google Ads and YouTube.

A campaign may be delayed, restricted, paused, modified, or discontinued because of:

  • Changes to Google Ads policies;

  • Changes to YouTube policies;

  • Advertising-platform review;

  • Account or campaign restrictions;

  • Technical issues;

  • Changes in advertising availability;

  • Changes to advertising auction conditions;

  • Other circumstances outside our reasonable control.

Where this occurs, we will review the individual circumstances and, where reasonably possible, offer an appropriate solution such as:

  • Campaign adjustment;

  • Alternative campaign configuration;

  • Campaign credit;

  • Refund of an unused amount;

  • Partial refund where applicable.

7. No Refund Based Solely on Campaign Performance

We do not guarantee a particular number of:

  • Views;

  • Impressions;

  • Clicks;

  • Subscribers;

  • Likes;

  • Comments;

  • Watch time;

  • Conversions;

  • Revenue;

  • Other engagement.

Accordingly, a campaign is not automatically eligible for a refund merely because it receives fewer views, subscribers, clicks, or other results than expected.

Advertising results depend on factors including audience response, content, competition, targeting, budget, geographic market, advertising auction conditions, and other factors outside our control.

Any performance estimates provided before purchase are estimates and are not guaranteed results unless expressly stated otherwise in writing.

8. Targeting Changes

Customers should carefully review campaign targeting information before submitting an order.

This may include:

  • Target country;

  • Geographic location;

  • Language;

  • Audience;

  • Interests;

  • Campaign preferences;

  • Other targeting requirements.

Before campaign start

If you need to change your targeting, contact our support team as soon as possible.

We will attempt to accommodate the requested change if the campaign has not yet started.

After campaign start

Once the campaign has started, targeting changes may not be possible.

If a change can be made, it may affect campaign delivery, performance, budget allocation, and campaign duration.

No refund is automatically provided for a targeting change requested after campaign commencement.

9. Incorrect or Incomplete Information

Customers are responsible for providing accurate information when placing an order.

This includes providing:

  • A correct YouTube URL;

  • Correct campaign information;

  • Correct target country or location;

  • Correct email address;

  • Accurate campaign requirements;

  • Any other information necessary to provide the Service.

We are not responsible for delays, failed delivery, or campaign problems resulting from incorrect or incomplete information provided by the customer.

If a customer provides incorrect information and requests a change after campaign commencement, any refund will be determined based on the campaign status and amount already spent.

10. Unavailable, Deleted, or Private Videos

Customers must ensure that the submitted YouTube video remains available and eligible for advertising during the campaign.

If a video is:

  • Deleted;

  • Made private;

  • Restricted;

  • Removed;

  • Made unavailable;

  • Changed in a way that prevents advertising;

  • Otherwise inaccessible,

the campaign may be paused or become impossible to continue.

In such circumstances, we will review the remaining campaign status and determine whether an unused amount remains eligible for refund or credit.

Amounts already spent on advertising or Services already performed may not be refundable.

11. Refunds for Partially Completed Campaigns

If a campaign has started but cannot continue, any refund will generally be calculated based on the portion of the Service that remains unused or undelivered.

Amounts that may have already been incurred include:

  • Advertising expenditure;

  • Campaign setup;

  • Campaign management;

  • Advertising-platform costs;

  • Other Services already performed.

Where applicable, only the remaining eligible balance may be refunded.

12. Payment Processing Fees

Where permitted by applicable law and subject to the applicable payment-provider rules, payment-processing or transaction fees that have already been incurred may not be recoverable.

Any refund amount will be communicated to the customer before processing where reasonably practicable.

We will not deduct fees where applicable law or the relevant payment-provider rules prohibit such deductions.

13. How to Request a Refund or Cancellation

To request a cancellation or refund, contact us using the support details below.

Please include:

  • Your name;

  • Order number or transaction/reference ID;

  • Email address associated with the order;

  • YouTube video or channel URL;

  • Reason for the cancellation or refund request;

  • Any relevant supporting information.

Refund/Cancellation Contact

Email: [Insert Support/Refund Email]

We recommend submitting cancellation requests as soon as possible, particularly before a campaign begins.

14. Refund Review Process

Once we receive a refund request, we may review:

  • Order status;

  • Campaign status;

  • Campaign start time;

  • Advertising expenditure;

  • Services already performed;

  • Campaign configuration;

  • Communication history;

  • The reason for the refund request;

  • Any applicable third-party platform restrictions.

We may request additional information where necessary to verify the request.

We aim to review refund requests within [3–7] business days.

15. Refund Processing Time

If a refund is approved, we will generally initiate the refund to the original payment method used for the transaction, where technically possible.

The time required for the refund to appear in the customer’s account may depend on the customer’s bank, card issuer, payment provider, or other financial institution.

Video Boosters Club does not control the processing time of the customer’s bank or payment provider.

16. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute.

If you believe that a payment was made incorrectly or that a Service was not delivered as expected, please contact our support team so that we can investigate the matter and attempt to resolve it.

We may provide relevant order, campaign, payment, and communication records to the applicable payment provider or financial institution when responding to a legitimate payment dispute.

Initiating a chargeback does not automatically establish that a refund is owed.

17. Fraudulent or Unauthorized Transactions

If we reasonably believe that a transaction is fraudulent, unauthorized, or connected with unlawful activity, we may suspend or cancel the associated order.

We may request additional information to verify a transaction where reasonably necessary.

Any refund in relation to a suspected fraudulent or unauthorized transaction will be handled in accordance with applicable law and the rules of the relevant payment provider.

18. No Refund for Violation of Terms

A customer may not be entitled to a refund where the Service was terminated or suspended because the customer:

  • Provided fraudulent information;

  • Submitted unauthorized content;

  • Violated our Terms & Conditions;

  • Attempted to manipulate advertising systems;

  • Used the Service for unlawful purposes;

  • Violated applicable Google Ads or YouTube policies;

  • Engaged in abusive or fraudulent activity.

Any decision will remain subject to applicable consumer-protection and other mandatory legal rights.

19. Exceptions Required by Law

Nothing in this Refund & Cancellation Policy is intended to exclude or limit any refund, cancellation, consumer, or other legal rights that cannot lawfully be excluded or limited.

Where applicable law provides a customer with rights that are more favorable than this policy, those legal rights will continue to apply.

20. Policy Changes

We may update this Refund & Cancellation Policy from time to time to reflect changes in our Services, payment providers, advertising platforms, business practices, or applicable laws.

The updated version will be published on this Website with a revised “Last Updated” date.

Changes generally apply to orders placed after the updated policy becomes effective, unless otherwise required by law.

21. Contact Us

For refund, cancellation, or order-related questions, please contact:

Video Boosters Club
Website: https://www.videoboosters.club
Support Email: info@videoboosters.club
Refund Email: info@videoboosters.club
Business Address: 30 N Gould St Ste R Sheridan, WY 82801 Wyoming USA

We encourage customers to contact us as soon as possible if they have any concern regarding an order or campaign.

Last Updated: 01.10.2026

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